Terms of Service
Callback List, operated by Scorptek LLC · Last updated 14 July 2026
These terms govern your use of Callback List. By creating an account you agree to them. Please also read our Privacy Policy, which explains what we do with your data.
1. What the service does
Callback List connects to your mailbox in read-only mode and produces a worklist: which threads are waiting on a reply from you, and which have gone quiet. It can suggest a draft reply in your writing style.
We never send email for you. The service holds a read-only grant and is technically incapable of sending, deleting, or modifying anything in your mailbox. Every suggested reply must be copied into your own email client by you. You remain in control of everything that leaves your mailbox.
2. The AI is an assistant, not an authority
Callback List uses AI models to categorise threads and draft text. AI output can be wrong. It can miscategorise a thread, miss one entirely, misread a date or a name, or invent a detail that is not in the message.
- The worklist is a suggestion. It is not a guarantee that every thread needing a reply has been found, and it is not a substitute for reading your inbox.
- You must review every draft before sending it. You are responsible for what you send.
- Callback List does not evaluate, score, or rank candidates, and does not make or recommend hiring decisions. It sorts conversations, not people. You must not use it as if it did.
- Do not rely on the service for anything where a missed message would cause serious harm.
3. Your account
- You must be 18 or older and provide accurate information.
- You are responsible for activity under your account. Keep your credentials safe and tell us promptly at [email protected] if you suspect misuse.
- Connect only mailboxes you are authorised to access. If the mailbox belongs to your employer, you confirm you have their permission.
4. Acceptable use
Do not: use the service to break the law or anyone's privacy rights; attempt to access another user's data; probe, scan, or attack our infrastructure (good-faith security research reported to us is welcome and exempt); resell or redistribute the service; use it to build a competing product; or attempt to make the AI produce discriminatory outcomes.
5. Plans, billing and cancellation
- A free plan is available with monthly usage limits. Paid plans lift those limits.
- Paid plans renew automatically at the stated price and billing interval until you cancel. The price, interval, and renewal terms are shown clearly before you pay, and repeated in an email receipt.
- You can cancel at any time, online, from inside the app — no phone call, no email, no retention process. Cancellation stops future charges; access continues to the end of the period you have paid for.
- Payments are processed by Stripe. We do not see or store your card number.
- Fees are non-refundable except where required by law. If we materially raise the price, we will tell you before the next renewal and you may cancel.
- Taxes are added where applicable.
6. Availability
We do not promise uninterrupted service. The service depends on third parties (Google, our AI providers, our host) and on Google's API rate limits, which cap how quickly we can read a mailbox. We may change or discontinue features. If we discontinue the service entirely, we will give you reasonable notice and a way to export your data.
7. Your data
You keep all rights to your data. You grant us only the licence needed to operate the service for you, as described in the Privacy Policy. We do not use your data to train AI models, and we do not combine it with other customers' data. You can delete your account and everything in it at any time from within the app.
8. Warranties and liability
The service is provided "as is", without warranties of any kind to the fullest extent permitted by law. We are not liable for indirect, incidental, or consequential damages, or for lost profits, lost business, or missed opportunities — including any message the service failed to surface. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
Nothing here excludes liability that cannot lawfully be excluded.
9. Termination
You may stop using the service and delete your account at any time. We may suspend or terminate an account that breaches these terms, or where required by law, with notice where practicable.
10. Changes
We may update these terms. For material changes we will give account holders notice by email before they take effect. Continuing to use the service after that means you accept the new terms.
11. Governing law
These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules. Nothing here removes any mandatory consumer protection you have under the law of your home country.